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Experience the magic of education. 
Monday, May 20 • 9:15am - 10:15am
22DD Be a Customer Service Superhero

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We all dream of being a superhero, right? What if your superpower was providing awesome, world-class customer service. Customer service? Who needs customer service when you work in IT? The answer is that we all have customers. Even if you develop software just for use in your own company, those people who use your software are your customers. Those people who contact your help desk for support are your customers. You'd be amazed how much you can improve the perception of your software and your IT department by unleashing your inner customer service superhero! As part of this presentation, we'll examine real world examples of excellent - and terrible - customer service, and discuss what we can take away from each.

Learning Objectives:

  1. Who are your customers 
  2. A customer first mindset 
  3. Is the customer always right? 
  4. How helpful is your help desk? 
  5. The Superhero skills required to deliver world class customer service

avatar for Steven Wolk

Steven Wolk

CTO, PC Richard & Son
Steven Wolk is the CTO for PC Richard & Son, a 110 year old family owned and operated chain of 66 appliance, electronics, and mattress superstores located throughout NY, NJ, CT, and PA. Steve's deep background in retail began on the sales floor while in college, and he's applied those... Read More →

Monday May 20, 2019 9:15am - 10:15am
Adventure Tower Safari
  • Focused Education Roadmap Earning Influence
  • Level Beginner
  • Operating System AIX, IBM i, Linux
  • Audience Those who would like to build good will and improve the perception of their IT organization by providing excellent customer service.

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